You can submit your request to support, and our Support Team will update you using the email address specified during the ticket submission. We provide 24/7 support via Live Chat and the Ticket System. We treat customers' requests with the highest priority and provide equal support for all our customers.
Our response time is usually up to 6 hours. There may be cases that require further escalation to upstream providers or other departments, and depending on the complexity of the issue, such cases may need more time to be processed. However, we want to assure you that we prioritize each case.
To view or open a new ticket:
- Log into your SkyWebHosting Account.
- Once logged in, click on Support.
- You will be taken to a page where you can view Active Tickets and Closed Tickets. On this page, you can click the "Open New Ticket" button to submit a ticket.
Our ticketing platform allows you to open a ticket securely and easily, even without registration. However, we advise creating an account first to manage your support tickets efficiently.
*For urgent needs and requests, you can always reach us via our live 24/7 chat support or by making a phone call,
