FAQs

We're on a mission to simplify cloud computing.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Secure Sockets Layer, or SSL, is a protocol that provides security for communications between devices on the internet. SSL uses encryption to scramble data as it travels from one device to another, making it unreadable to anyone except the intended recipient.

Each of our packages comes with the ability to install a free SSL certificate on your website right away.

Secure Sockets Layer, or SSL, is a protocol that provides security for communications between devices on the internet. SSL uses encryption to scramble data as it travels from one device to another, making it unreadable to anyone except the intended recipient.

Each of our packages comes with the ability to install a free SSL certificate on your website right away.

Contact our team via Chat Now, and we’ll assist you in finding the perfect plan for your needs. We prioritize your requirements and will recommend a hosting plan that truly suits you, without overselling.

SkyWebHosting’s refund policy typically includes the following points:

  1. Money-Back Guarantee: They often offer a money-back guarantee within a specific period (e.g., 30 days) for new customers.
  2. Eligible Services: Refunds are usually available for hosting services but may exclude domain registrations, setup fees, and add-on services.
  3. Request Process: Customers must submit a refund request within the eligible period through customer support or the account management panel.
  4. Conditions: The account must be in good standing, and excessive resource usage or violation of terms may void the refund policy.
  5. Refund Method: Refunds are typically issued to the original payment method used for the purchase.

For the most accurate and detailed information, please refer to SkyWebHosting’s official refund policy on their website or contact their support team. 

Publishing Your Website

To publish your website’s files, upload them to the public_html directory of your SkyWebHosting account. You can update your website files at any time, but only files in the public_html directory or its subdirectories will be visible to your audience.

Configuring Your Domain Name

If your domain name wasn’t purchased from SkyWebHosting, you’ll need to update the domain’s nameservers (DNS). If you purchased your domain from us, this will be done automatically.

The nameservers and their IP addresses are listed in the Product Details section of your SkyWebHosting account. For your web hosting account, the nameservers are ns1.skywebhosting.com, ns2.skywebhosting.com, ns3.skywebhosting.com, and ns4.skywebhosting.com.

Requesting a Free Website Migration

Do you have an existing website you’d like to migrate to SkyWebHosting? We offer free website migration from your previous host! To request your free migration, simply contact us through Chat Now.

Yes. Transfer your domain to us and we’ll even extend your renewal date by a year – or you can update your nameserver to point to our nameservers. It’s that easy!

We’re well known for the speed of our web hosting. Our team is constantly developing new features.

VPS Web hosting is a type of web hosting that uses a network of servers to store your website’s data. This allows you to share server space with other organizations, and can help to balance loads, manage peaks in traffic, and maximize uptime.

WordPress hosting is all about making sure your website is housed on servers that are specifically designed for the WordPress platform.

By choosing a provider that specializes in WordPress hosting such as skywebhosting, you can rest assured that your site will enjoy better performance, stronger security against cyber-attacks, and automated updates to apps and plugins

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